[Resolved] LG India — Defective motherboard crashed

Lokesj

from Mumbai, Maharashtra

Address:	Dahod, Gujarat, 389151
Website:	www.lg.com/in/mobile-phones

I have purchased lg g4 in December in merely 5-6 months only i have faced rebooting problem suddenly, after approaching service station i was told phone's Motherboard has crashed & about 90% of customers are facing the same problem. When i asked to repair the phone co people have pulled their hand saying it a water damage.
- want to know every phone has water dage problem.
- no officials is giving proper response
- asking 22000 for the part after requesting like begger they ready to repair it for 8000.
- after giving it to surat service center they are now demand 11000/-
- i have not took the phone back from service center
- is company is thinking that it is in monopolistic market.
- officials are least bother about customer problems.
- having premium range product with low quality product
- i don't know whom should i compalin as service center, customer care ppl & officials are not responding only.
- kindly guide me and help me with the same

Was this information helpful?

No (0)

Yes (0)

May 27, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

LG Electronics Customer Care's response Hi Sir / Madam

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Aug 31, 2016

Updated by Lokesj Lokesh khandelwal
B/o ayush
[protected]

Verified Support

Sep 01, 2016

LG Electronics Customer Care's response Hi Lokesh

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

Sep 01, 2016

Updated by Lokesj Dear support team,
I have received a call regarding depositing money from the service center, i can't afford 10, 500/+ amount.
I have mailed company numerous email regarding my problem. But i failed miserably to convince them that phone has this inbuilt issue.
I guess i need to call all the g4 frustrated customer who are or have faced the same problem & proceed with it.
Or i request company to take back the product which is in company custody and give me whatever amount co. Think after deducting depreciation. So that i can buy some other phone.
Company should understand the sentiments of customer as because of the trust in brand, customer buy this kind of expensive product.
Waiting for your earliest reply

Sep 08, 2016

Updated by Lokesj Dear support team,
What should i do, the phone is still with service center?
[protected]

Related LG Electronics reviews

View all 7058 LG Electronics Reviews

Comments

bk211

Hi Lokesh

My self Bhavin Patel from Gujarat. Brother i am also having the same problem with my LG G4 mobile. I am also trying to contact LG company from long time but there is no any reply to the problem there customer support team is also waste of time. They will just call you and ask you all details but there will be no any solution to it.

Brother i think we need to do something more then just posting in consumer complaints forum. Consumer complaints forum is really doing a great job but the company is just a waste of time.

Brother my contact details is +91-[protected] you can contact me any time and i hope we both can do something together.

I have also posted my complain in consumer complaints forum and its link is as follows

Regards
Bhavin Patel.