[Resolved]  LG India — Defective Refrigerator and Pathetic Service

Address:

New Delhi, Delhi

Dr. Hemant Kumar M. Phil (Delhi), PhD (Cambridge), BOYSCAST (Oxford), R A (ICTP Italy) Professor of Physics, University of Delhi (South Campus) Benito Juarez Road, New Delhi – 110021 The General Manager (Services) Dated: 14/06/2014 L G India Subject: A stringent complaint regarding the faulty refrigerator Dear Sir I bought a 498 liters refrigerator (Model: 548 GEX 5, Serial No 312PRCM038083) on 12/03/2014 from Shri Mangla Electronics LG Shoppe Sector 7 Dwarka Delhi. On very first day of its installation I penned down my remarks on the job sheet in respect of the low cooling, but no cognizance was taken of those remarks. My subsequent complaint with the customer care and to Mr. Mukesh Gulati via mail resulted in the visit of an engineer. But he emphasized on getting the signatures for customer satisfaction on the job sheet. He succeeded and got the initials of my wife on the job sheet despite the fact tahe the low cooling persisted. The temperature set was never attained by the fridge departments, though he measured the same using thermometer. I reported the matter immediately to Mr Mukesh Gulati via mail but all in vain. On my follow up I got a call from Prime service center that the issues would be brought to the notice of higher authorities and I would be appraised accordingly. But this unethical and unprofessional company has not taken any action till now. Kindly intervene into the matter so that I may be put into any further hardship. Thanks and Regards Sincerely Yours Dr Hemant Kumar Phone: [protected] Residence: B-201 chitrakoot Dham Apts. Plot 2, Sec 19, Dwarka, Delhi 110075, Ph:[protected]