I had purchased a 32 inch LED 3D TV 3 years back from LG. After the warranty period, I have subscribed for AMC Annual Maintenance Contact. Last month, my TV started having issues with display and some other part. I had called LG service center and they sent the technician, who was unable to get the issue resolved. So they proposed to replace the TV as they did not have the parts available. Even my TV was under extended warranty, they calculated the depreciation on my 54000.00 Rs TV as 17000.00 Rs and due to AMC they said, they will give us a budget of 27500.00 RS to choose a TV which we were not agree but we did not have any other option. SO after some friction, we said yes. However, they still did not replaced the TV and just running around with different answers. When I call the customer care, they say, call the service center. When I call the service center, they say, we will talk with the company and let you know. The TV we have at home is giving problems and hangs every-time which is causing eye problems. This company has sold the AMC which is called as extended warranty by the company/customer care. They are just giving me the half amount of my TV''s price and I am unable to look for any other company''s product as they are not refunding the money. Kindly, look in to the issue and help us.
Thanks, Priyanka Tapse.
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