LG India — Pathetic Service of Air Conditioner

Address:

Chennai, Tamil Nadu

How long does it take to service an Air conditioner? I booked a service request on 12th June with a special request for service on 14th June which is a Saturday so that I am available when the technician comes. The issue was my 1.5 tonne split A/c was not cooling properly. He came, spent probably 5 mins and just casually mentioned there was a voltage issue and I need to buy a double booster stabilizer (that would cost around 5k). He was to get a replacement remote the next day but he never turned up. Try calling LG customer care Toll free number and you will realize how difficult it is to get through (similar to how difficult to get work done from their service staff). Numerous attempts later and after a wait for another week, I got through a service supervisor (apologies, I dont know his exact designation). The gentleman promised immediate assistance but again nobody turned up. The next day, the supervisor wouldnt lift his phone at all. numerous attempts went unanswered and an sms from me stating I am a customer elicited a call from him stating he was in a hospital (why couldnt he just have SMSed me that earlier, I wouldnt have bothered him at all). I again got his manager's number meanwhile and he promised assistance. By then, this was Saturday evening and my hopes of resolution were running out. A technician came at 5.30pm, inspected and found that a sensor is gone and promised replacement the next day. I waited till noon and called him up and he casually informed the part was not available. I was so frustrated I had to call the manager (I apologized disturbing him on a Sunday). He promised someone will call me in 30 mins but none did. I tried reaching him atleast a dozen times but he didnt pick up the calls. I know it is a sunday and I wouldnt want to disturb anyone but someone in LG has to pay the price for their chain of inefficiencies. And the worst thing that they can do is not answering calls. A simple SMS back stating they will call back in a particular time/date would have sufficed. My complaint number: RNA[protected]. The gentlemen who didnt lift my phone calls were Mr Prabhakaran and his supervisor Mr Srinivasan. I unfortunately dont know what their designations are. I would definitely like someone responsible calling me from LG. And I have decided no more LG products for my home.