[Resolved]  LG India — Poor warehouse deliveries of Spare parts -- # Poor After Sale Service

Hi, We have many products of LG at our home. We recently had problem with our LG refrigerator and there is one small part which needs replacement. We registered a SR on 18th of JUN 2014 and we were told that part will be shipped from main warehouse as it is not available at the local store. Informed us after making couple of calls and redirected from one regional service center to other to finally know vague ETA of one week. So after one week we kept calling querying about the status just to be surprised to listen from one of the Senior representative that it will take another week ETA 30 jun 2014. And this product is not discontinued product, its in market! Customer go for products of brand like LG and others because we are made to believe these brands maintain high level of after sale services and have service centers locally available. So having no availability of small spare parts in the local warehouses and poor communication of situation and poor warehouse management is what I can take away from this transaction which really weakens my trust on LG services and product. Same will be for people who read this. So my question is really why there are shortages of spare part of 'in market' products and why this huge ETA. Doesn't this reflect on the Management of Warehouse by LG. Parts can be delivered from any part of India to others in just two Days!