LG Microwave Oven — Panel not working

Address:

East Singhbhum, Jharkhand, 831003

This is to inform you that our 4 year old microwave oven of Model No : MC7840 UL is having a complaint in the front touch panel ( Some buttons are not working when pressed). The Service center guy told us that the model has stopped producing the front touch panels for this model. And also told that the entire oven is totally a scrap material as of today because of that. It is very disappointing to know that LG, whose products is famous for its after sales service and quick repair of its products is giving such hardships to its customer. A high- end microwave oven which is only 4 years old and in proper single - hand use condition and having only a small touch panel button press issue - but it reduces the entire equipment to be of no value and we would not even get a exchange value for the product in case we want to buy a new one. Kindly give me any alternative solution to my problem or if its parts are available anywhere, do let us know. We would hope for some positive solution from you to our problem mentioned above. jayagopal Mobile No.[protected] jamshedpur.