Liberty Shoes — complaint for shoes (sole ripped in one month)

Address:

110063

Dear sir,

I would like to inform you that i have purchased the above mentioned shoes on 14 — 09-2017 from liberty shoes ltd. B2, paschim vihar, new delhi 63
Product or material code: lic-102, 812e-3 at the cost of rs.1300/-. For my 8 yrs. Son.

After one month o[censored]se i have got an issue regarding damage (Entire sole broke / tear of right foot shoe) i had been to your above showroom with the issue to rectify it. Please exchange the same with the new pair of shoes. They kept the pair of shoe at the shop but so far no response from them. Shop keeper has given us atleast 3 month gurantee and the shoes are well in gurantee period.in november first week we informed the shopkeeper about the same verbly.in absense of original bill we have taken time to get the details of payment from our bank to prove our date of payment authication.

As i am the regular customer of liberty shoes from a very long period and never got any problem before but this i have got an issue as said above.

Hope you will do the needful as early as possible and please guide the above showroom manager to exchange the shoes.

Waiting for your quick and positive response.

Regards,
Anshul prinjpa
Ph. No. [[protected]]
E-mail: [protected]@gmail.com