[Resolved] Liberty Videocon General Insurance — claim not settled even after 3 months | |||
I purchased a new hyundai i20 from rsa automotive showroom on 26/07/19 in vadodara and unfortunately vadodara faced floodlike situation on 31/07/2019. My policy no.201140020419800070800000. My car was drowned in flood while it was in apartment parking on 31/07/2019 night. I sent my car to showroom workshop on 04/08/2019 and i was told that it will be fully repaired and no cost will be incurred by me as my car was fully insured against flood. Now insurance company said car suffered irreparable damage and its a total loss and i was told i will be reimbursed full idv of my car. Now it has been more than 3 months insurance company is not able to settle the claim. I have been calling continuously from 3 months to showroom and insurance people still they are not settling the case. I am tired of following up with the company and showroom people. I want full idv value of my new car reimbursed to me as soon as possible as promised by showroom and insurance company. Was this information helpful? | |||
Dec 20, 2019 Complaint marked as Resolved Liberty Videocon General Insurance customer support has been notified about the posted complaint. Verified Support Nov 15, 2019 Liberty Videocon General Insurance Customer Care's response From: complaints Sent: Wednesday, 13 November, 2019 6:35 PM To: shristi.[protected]@gmail.com Subject: Liberty General Insurance Complaint Reference Number LI[protected] Dear Customer, We write with reference to your complaint registered on Consumer Forum and subsequent telephonic conversation you had with our executive Mr. Paresh Wadhawana. At the outset please accept our sincere apologies in this matter. We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us. We wish to inform you that our executive Mr. Paresh Wadhawana has been assigned to resolve your grievance. He will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint. For any further assistance please feel free to write back to us or call us on our Toll-Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you. For our detailed grievance redressal policy kindly refer to the below link: https://www.libertyinsurance.in/customer-support/grievance-redressal.html Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility. Yours Sincerely, Customer Service Team Liberty General Insurance Know more about us: https://www.libertyinsurance.in/ Verified Support Nov 19, 2019 Liberty Videocon General Insurance Customer Care's response From: complaints Sent: Monday, 18 November, 2019 8:06 PM To: 'shristi.[protected]@gmail.com' <shristi.[protected]@gmail.com> Subject: RE: Liberty General Insurance Complaint Reference Number LI[protected] Dear Customer, We write with reference to your below email. We request you to submit below documents for us to assist you further in reference to claim reference number 400204201119110029301: 1) KYC doc of Insured. (1-Photo, Photo ID proof and Address Proof) 2) Car Loan Foreclosure Statement 3) Consent Letters for the settlement. 4) Discharge Voucher. For further assistance you may co-ordinate with our claims representative Mr. Alexander Thomas on +91 [protected]. We trust that this clarifies our position in this matter. In the unlikely event that you are not completely satisfied with the resolution, kindly refer the below link for our detailed grievance redressal policy: https://www.libertyinsurance.in/customer-support/grievance-redressal.html We shall consider the complaint as closed, if we do not receive a response within eight weeks from the date of this e-mail. For any further assistance please feel free to write back to us or call us on our Toll Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you. In efforts to improve our services, we would appreciate if you would take a moment to complete the feedback form by clicking on the link below: https://www.libertyinsurance.in/customer-support/customer-feedback.html Thank you for your association with Liberty General Insurance. We serve your insurance needs with complete responsibility. Yours sincerely, Paresh Wadhawana Customer Care Team Liberty General Insurance Know more about us: https://www.libertyinsurance.in/ From: complaints Sent: Wednesday, 13 November, 2019 6:35 PM To: shristi.[protected]@gmail.com Subject: Liberty General Insurance Complaint Reference Number LI[protected] Dear Customer, We write with reference to your complaint registered on Consumer Forum and subsequent telephonic conversation you had with our executive Mr. Paresh Wadhawana. At the outset please accept our sincere apologies in this matter. We acknowledge the receipt of your complaint. Your complaint no. LI[protected] has been registered with us. We wish to inform you that our executive Mr. Paresh Wadhawana has been assigned to resolve your grievance. He will ensure that the resolution is communicated to you within 7 working days from the date of receipt of your complaint. For any further assistance please feel free to write back to us or call us on our Toll-Free number[protected]between 8:00am to 8:00pm, 7 days of the week) our representatives will be glad to help you. For our detailed grievance redressal policy kindly refer to the below link: https://www.libertyinsurance.in/customer-support/grievance-redressal.html Thank you for your association with Liberty General Insurance. We service your insurance needs with complete responsibility. Yours Sincerely, Customer Service Team Liberty General Insurance Know more about us: https://www.libertyinsurance.in/ | |||
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