[Resolved]  Liberty Videocon General Insurance — Ipa claim

Address:492001
Website:www.libertyvideocon.com

This is abhishek dewangan from raipur, i claim for individual personal accidental
plan all document submitted by me and its now 5 month to go, they are not provided claim to me. they told me, you are not hospitalized at that time when got accident. that's why they not given claim.
they told me at least 24 hrs. to hospitalization is required for claim.they told me now after 5 months.

on plan details not mention that hospitalization is compulsory.
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May 10, 2017
Complaint marked as Resolved 
Liberty Videocon General Insurance customer support has been notified about the posted complaint.
Verified Support
Mar 06, 2017
Liberty Videocon General Insurance Customer Care's response
Dear Mr. Dewangan, Request you to provide us with your contact number and policy details for us to assist you further. You can also call us at [protected] or write to us at [protected]@libertyvideocon.com
Mar 09, 2017
Updated by abhishek2dev
i attach detail of insurance policy

Complaint comments 

Comments

If hospitalization is also covered in the PA as per T&cs of policy, you should have taken treatment in a hospital as in patient only & if it is o/p claim will not accepted by the insurer. In case op is also covered you may insist the insurer to settle the claim.
so what can i do, i was not hospitalized at that time when got accident. its just done checkup and told me for 1 month bed rest. that is not mention on policy t&c to hospitalization is compulsory. i already submitted all the document to you.
if hospitalization is required for that claim, then why u processed my claim. at that time you told me this claim is not cover on this policy.

and also taken 5 month to told me not cover claim. now if i wanted to go other company for the claiming there is no any option for me bcoz of you.
My vehicle DL 8CV 1293 claim wasn't passed by the surveyor, neither I received an intimation call for surveying of vehicle nor did I received any call for dis approval of claim parts & all?
I need the detailing for the same.

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