Life Cell International — Money refund

Address:	Chennai, Tamil Nadu, 201010
Website:	www.lifecell.in

#LifeCell experience seems as dead cells… At the time of taking the package for our child, we paid 2000 extra so as to get the flexible coverage anywhere in Delhi /NCR..As our appointed surgeon/doctor operates in both regions and finally it happened in Delhi. Date of Birth is - 23/11/14 CRM no.[protected] So, according to commitment that extra amount that we paid supposed to be returned to us immediately after the birth. Surprisingly, it's been a year and we got sheer assurances that it will return soon and nothing has happened till date, despite being many follow ups and religious efforts made by us. Trust a years’ time in attending what was agreed is completely not expected. Let me also share one more highly critical incidence; at the time of delivery it was hard to make them available at the hospital to collect the cells. I had to make many calls and follow ups. Since this service is very time centric. But anyhow, it got managed at the last moment. Though that time I didn’t realize the journey and further experience would be even worse. Seeing these service levels, making us think, what will happen when we may(god forbid) need the cells that we have stored with you, would you be able to meet it??.. I seriously doubt it would be of any use, as when the basic service and commitments are taken this lightly what will happen in that serious state. Very annoying & disappointing experience. Will anyone help and do any good against it. I need my baby’s cells back with all right & well-preserved methods with a complete money that I paid, as I would rather evaluate the provision it to port to another company then keeping it with Life cells, which is of no use.. You guys take us as nothing!! Life cell just eats money and commitments with ZERO service level and consumer handling! Anyone who is reading it, please don’t go with life cells. NOTE - there people don't respond and if so, they don't do what is committed/discussed. Even more annoying is when you land on their website, it shows that Consumer complaint section is under maintenance .(Attached screen shot) I am reachable at darpan.[protected]@gmail.com for any further query.