Lifecell International — cancellation and refund against crm[protected]

Lifecell International — cancellation and refund against crm[protected]

H Harpreetjass1296 from Mumbai, Maharashtra Oct 14, 2019

I purchased your membership in september and due unfortunate circumstances i am no more interested in continuing the same. Firstly i requested for a cancellation on the call. I was told to send an email Later i was informed that i will be charged inr 7500 for cancellation. Really!!! How can you ask for something i have not used. You have not provided me any service yet then why would i pay you this amt. After several reminders and conversation i had with your useless support staff from lifecell i demand a full refund of money paid for lifetime policy as i have no trust in your company, staff and its services to provide any assistance in case of any medical emergency for which the policy was taken at first place. I was informed that this 26000 is charged for the first year and this is being charged for processing and storage. I demand a full refund along with the handover of the post dated check on priority as i have not availed any of your services yet. Neither the samples have been taken nor has been processed. This is really very dissapointing that none of the staff is understanding the issue rather they are sending me templates. Just copy pasting the same templates again and again. Pathetic experience. Pathetic company. Was this information helpful? No (0) Yes (2)
Lifecell International customer support has been notified about the posted complaint. Verified Support Oct 15, 2019 Lifecell International Customer Care's response Dear Mr Harpreet, as informed earlier incase of cancellation of agreement before sample collection, we will hold back Rs. 7500/-and refund the balance amount .This is also specified in our terms and conditions. Applicable clauses are specified below. 12. TERMINATION OF AGREEMENT 12.1.This Agreement may be terminated a. by Client at any time prior to the Umbilical Cord Blood collection 12.2. Effects of Termination: a. If this Agreement is terminated under Section 12.1. (a), all fees paid by the Client to LifeCell shall be refunded after deducting a cancellation fee of ₹7, 500 (INR Seven Thousand Five Hundred only). And the Order confirmation email was sent to you on the date of enrollment to your registered mail id which contains the agreement. Feel free to revert us back for any assistance required Oct 15, 2019 Updated by Harpreetjass1296 I never signed this.. I want my full refund as I have not used your service. You can not charge me for no service Oct 20, 2019 Updated by Harpreetjass1296 This is very dissapointing that no one has contacted me yet.. You do not care about customer and I am sure you do the same when it comes to taking services Verified Support Jan 07, 2020 Lifecell International Customer Care's response Dear Harpreet, We write to inform you that we have dispatched the shipment of adjustment braclet through blue dart services with tracking number [protected] and the same details have been shared to your regsitered email id. Hope you have recieved the same. Feel free to revert us back for further assistance required
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Comments

Rahul Agarwal 9620817186

Oct 12, 2020

i purchased a policy with lifecell a year back and it was to be renued this year on 5th oct 2020, i read a lot of negative feedback about lifecell on the web from the customers and so decided not to renew it anymore, and so i called Mr ravi who sold me the policy and informed him not to present my renewal cheque, i called him 4-5 days the date on the cheque, but he said cannot do anything and the cheque will be presented, and now the cheque is bounced and lifecell is sending me messages for paying cheque bounce and penality fees, they are also sending me messages informing to pay asap or will send legal notice.
i have just one question i was told it is not mandatory to renew my policy after a year and if i wish i can continue, than why are lifecell team sending me legal notice.
CRM No.[protected]