Lifecell International — cheating, fraud and vague response | |||
After paying the annual fee for about 17 years (Rs 3, 500 / annum), Lifecell suddenly came out and started asking for additional money to continue preserve the blood for lifetime. which was never discussed or agreed. On asking for clarification, there was no clear response from lifecell customer care. Theire responses were vague. Since June 2018 we have been asking for clarification and there was no clear response. There were 10-15 emails and several phone calls but no clear response. We then clearly informed them that we donot want to pay any more money as our queries are not clarified. After about a year in May 2019 suddenly they started sending payment link asking for payment as if nothing has happened. This is pathetic and completely UNPROFESSIONAL. We even sent emails to the there senior managers in charge of collection Mr Venkatesh at Venkatesh.tATifecellDOTin and at gowthami.rATlifecellDOTin and to Mr Jagannathan at jagannathan.vATlifecellDOTin. There was no response from these people. But they kept on directing the customer care to send payment links and harrass the customer. After paying for about 17 years and an amount of Rs 70, 000+ we felt like we did a biggest mistake in enrolling with LIFECELL. It is a lifetime blunder for us. Lifecell has not suspended out agreement unilaterally and continued sending payment links. We have now decided to complain about this company at prime minister level and will file police complain. Was this information helpful? | |||
Lifecell International customer support has been notified about the posted complaint. Verified Support Jun 21, 2019 Lifecell International Customer Care's response Hi, Kindly share us your CRM No or Contact details to assist you.Regards, Team LifeCell | |||
Add a Comment | |||
66%
Complaints
220
Pending
69
Resolved
128
+91 44 4293 5353
16, Vijayaraghava Road, 1st Lane, T. Nagar, Chennai, Tamil Nadu, India - 600017
Post your Comment