Lifecell International — Harassment regarding payment and non cooperation

Hi Team,

I have been enrolled in Lifecell with help of Arijit and Shouvik. They are copied in the mail.
After the initial payment(Rs 20, 990), I have chased them more than 15 times for past more than 6 month to enable my pending
pending payment(It was agreed to be EMI in credit card like the first payment). But I am sorry to say that I have got only false commitment from them regarding this.
I would also like to mention that the total amount was agreed with them was 46K, but now I am getting call from your Payment team and they are asking for amount way more than what was agreed. I requested your Payment team to discuss the matter with Arijit or Shouvik. But, the excuse from payment team was that neither Arijit nor Shouvik is picking their call. Now, the Payment team has suggested me to write up mail to the group.
I am sorry to say but I am disappointed to see the quality of service you guys are providing. If your own team members can not
communicate among yourselves how will you provide service to Customer.
Sort this out asap and prove me wrong that I have made mistake by choosing Lifecell(FYI, one of my friend was asking my suggestion about Lifecell,
unfortunately I could not provide positive feedback after all these :disappointed: ).

Note - More to mention that the first six month Axis credit card EMI was supposed to be interest free but interests was deducted, this was also a false promise by Lifecell team.

Thanks,
Kanchan and Arpita