Lifecell International — manhandling of stem cell

I had a planned delivery scheduled on 17th of may 2020 and it was well before communicated to the concerned company and the paramedical guy. After the delivery time still the paramedical person didn't reach and collect and when i queried of his absence, he mentioned that he doesn't have sufficient money to come over and requested me a favor of money. Since it was very awkward for me to digest the favor and he was sticking to the point of not coming to the place and collecting the sample. Upon request he arrived at 2 0 clock and again asked me 1000 rupees, out of the humanitarian front i helped and the time was also running out of hand.

As per the conversation till date with lifecell executives and the sales persons, i should have been updated timely about the sample status as it relates to my wife and child. I didn't get any update and the executives were avoiding my calls and messages.in a certain conversation, i was told that, the kit is still in kolkotta with blue dart office and it hasn't been reached to chennai before 72 hours which as per my opinion would have damaged the sample. With so irresponsible and life threatening activities, i want to file a case against this company with no ethical values and promote fraud activities.
I want my entire money back with legal action need to taken against this unethical and savage company.