Lifecell International Complaints & Reviews

Same situation with me last April 2020 i had contacted the lifecell customer support for plan details and they explained the plan with 50000 for 75 years storage plan all inclusive. so they offered me two payment mode 1st at time of enrollment and 2nd at the baby 1st birthday which is this year. I opted for EMI option for 6 six months, they asked me to pay 767 as a loan processing fees and another link i received form liquiloan finanace of 23990 rs. which i received the payment confirmation but they have mentioned storage plan as annual storage plan. Mentioned annual storage plan i overlooked that time. now i started getting call for lifetime upgrade for another 45000rs. so i conveyed above mentioned details to them and wrote multiple emails too. now they are asking for a proof of this commitment made by their sale representative which obviously i get did not recoreded the call. so how can i submite the proof since they did not provied a document for this. i was wating for balance payment of 26000rs this year so they started asking me the proof then i got to know they provied all document for annual plan.if they are not providing me lifetime storage plan as committed by them then i would like to refund the amount, stem cell to other bank as well as the penalty amount too.they offered 20lac of insurance incase of damaged stem cell at the time of need .which also not mentioned in the agreement paper this also commited by the sales representative at the time of enquiry. my CRM number is #[protected].

Crm#:[protected]
I want to inform you that life cell is continuously demanding us for the payment of 1st installment of approx 20000, life cell started demanding there payment after 4 years, so kindly tell me why life cell did not acknowledged there payment in 2017 and they started the process for preservation of our child stem cell after the payment of 1st installment .So kindly refund our payments with interest and we are very disappointed with your services and don't want deal with your company

Regards
Pankaj jalan
[protected]

Thanking you
Sugandh
[protected]

I have taken the plan for a lifetime, at the 2nd payment, instead of paying through cheque, I have paid it through login on my account where it was showing EMIs Option. from the multiple cards, HDFC cards were showing rs 4999.12*6m EMI Plan with rs 1269.72 (15%) interest (pa), EMI Discount rs 1275 and Total Payable was rs 29994.72.

I have paid the 30k amount with this selection however when I got the statement, I have been charged with rs 5269.85 on 1st EMI and the 2nd EMI was 5070.21.

I am continuously sending mail to all Lifecell emails however every time I am getting the same reply related to the interest rate (15%) that you will be charged. even I called to Chennai office and they are also saying that I need to contact Bank related to EMI and they are not providing any EMI Option and I need to connect with Bank. I have informed all the relevant information however they are not listening to me properly.

no one is listening to me. I am chasing customer care for the last 2 month and till not still getting the same and same reply

CRM[protected]
Mobile no - [protected]
Mother name - Sushma Choudhary

I have taken the plan for a lifetime, at the 2nd payment, instead of paying through cheque, I have paid it through login on my account where it was showing EMIs Option. from the multiple cards, HDFC cards were showing rs 4999.12*6m EMI Plan with rs 1269.72 (15%) interest (pa), EMI Discount rs 1275 and Total Payable was rs 29994.72.

I have paid the 30k amount with this selection however when I got the statement, I have been charged with rs 5269.85 on 1st EMI and the 2nd EMI was 5070.21.

I am continuously sending mail to all Lifecell emails however every time I am getting the same reply related to the interest rate (15%) that you will be charged. even I called to Chennai office and they are also saying that I need to contact Bank related to EMI and they are not providing any EMI Option and I need to connect with Bank. I have informed all the relevant information however they are not listening to me properly.

no one is listening to me. I am chasing customer care for the last 2 month and till not still getting the same and same reply

Hi,

I enrolled my baby's life cell 2 years back and initially I deposited 35000/- amount for 2 years and now due to other commitments we were not able to pay remaining amount and now we are ready to pay that amount but the problem is we got a un professional message from terminated team Venkat T from Chennai that you gave false commitment to us so that we are going to terminate your stem cells. Is this right way to speak with the customers ? If you don't take necessary action we will take legal action on you people. We are paying money and stem cells of our babies and one final day you are behaving with us like this. Because of his behaviour we are not going to pay remaining amount. This is worst experience which we had with you people.

Hi,
I am facing plan upgrade issue @Lifecell. In April 2020, their sales representatives Anurag (+91-[protected]) and Deepansh (+91-[protected]) call me to book an appointment and Anurag came at my house to explain the benefits and complete plan to how to connect with Lifecell. He also promised us a stroller and plan payment break-up as mentioned below -

1- For 1st year - Rs. 21000/- needs to be paid - which I have already paid.

2- On the first birthday of a child means after 1 year completes - Rs. 25000/- for next 21 years - which I have to pay as a renewal of the membership.

3- After 21 years completes as per point 2, then I have to pay Rs. 10000/- which will be valid till lifetime (which is I assume valid till 75 years of age of child).

Then we made a payment of Rs. 21000 (CRM no.[[protected]] initially and he committed next year at your child's first birthday, you will get a link for 21 years plan payment of Rs. 25000. They haven't given us any stroller as of now and also now I am trying to make the payment of remining Rs. 25000 that link is not working as it got expired. Now I am asking for a new link with same payment amount then their executive Lalit (+91-[protected]) is keep on arguing with me and not providing me the same link because as per his authority he can send me the Rs. 30000 link. He is also keep on denying that their database is showing a different plan for us (that I don't know from where it comes up), i.e. either I have to keep paying Rs. 4000 annually for 75 years or to upgrade to 21 years plan then I have to pay Rs. 30000 today itself. I have got frustrated after raising innumerable complaints, but have not got any response from them. Let us know if you get any solution to this.

Now here the trust is broken.

Thank you.
Rahul Goyal

We had taken lifecell service for our new born. We were told that a stroller will be given to us and it has been over 5 months now but no update. Recently got a call from them for the balance payment which was due 6 months after the birth of the child which is on 29th April. The executives are non responsive and I am told if the money was not paid then they will downgrade our plan etc etc.. No way to get a reply on it seems available.

I can be reached on [protected].

My name is Lalit Kaushik, and I purchased the policy last year in Feb 2020. their sales representative committed to the fitness band. I am following up from the last year over the call and the Email nut no response from them. this is ticket no EM[protected].

Now my question when Lifecell does not give 800 rs gift as they committed to me, how they can provide the service in the future.

I am requesting please don't but the policy from lifecell

I have been conversing with Mr Raman since 15 days, I have been explaining him that my baby's blood tissue was discarded due to no growth which was informed to me by an email in the year 2017.I have been getting calls from different executives who were totally unaware of this fact! Surprisingly though, as only based on a trust factor the process is been done as we can't see the exact reason for which we are paying the money for.Further Mr Raman said that he still don't know what Is the amount that I have to pay as only blood stem is being preserved.
Furthermore, most shockingly I have been mailed with some unknown mail recipient Name Sivaranjani Krishnan requesting to the same amount as is shown due to me.Where we trust you with our baby's future, with this kind of attitude and callousness from your side makes me think if I would like to renew my membership!! Utterly disappointed with Lifecell, will make sure not to recommend it to anyone.I further advise you to resolve the matter asap!!

Regards

Dear Sir!
Our blood sample were collected on 4.12.2020 for clinical exome sequencing test and I was told it will take around 21 days to generate report.
Few days after completion of 21 days when I called for report, I was asked to share a different report which I denied.
Again when I called customer care and subsequently with local executive in Kolkata on 19.01.2021, I was informed that the blood sample was sent for reprocess.
Subsequently I called on 6 February 2021 and asked just for the probable date of generation of the report. They are not giving any satisfactory reply.

Please help us to know the correct status.

The customer care executives lack company ethics.they are cold hearted and never understand that someone is facing an emotional issue. My payment was due but i had a mishappening in my family. I told the customer care when i recieved the call and asked them to call in a week's time but they kept calling and harrassing me for d payment... That was an emotional trauma for me...i request u to please look into the matter or i will be forced to sue the company.

A confidential information send by the Indian Bank but on my number there is no messages so I want to now, why I am not able to receive this messages because due to this my payment transaction is being pending. So I request you please solve my issue.

This is my 2nd child named Atharv Choudhary born on 24th Dec 2019...cust service rep cracked a deal in 50K with 20K as on the spot payment and remaining 30K next year same date which I agreed to blindfolded as this was my 2nd time with lifecell

I have spoken to numerous reps in last 1 month or more but received no response so far on the confirmation of it. Rep Prabhakar who worked out the deal has left lifecell with no record on the books of what has been agreed upon for my child

Last year, We were informed by one of your executive Mr Rahul Nayak, that we need to pay Rs. 50000 all inclusive for stem cell banking plan of 75 years preservation.
We made a payment of Rs. 19990 last year on 4-sept-2019. We were verbally informed that we need to pay remaining amount (Rs 30010) after 1 year.
Now on lifecell site, it is asking Rs 45000 for 75 years AND currently we don't have any written or mail information on the package explained by Rahul. Also his mobile no is switched off and we do not have any way to contact him.
Request you to please consider our information on this & we will be able to pay only Rs 30010 as part of our pending payment confirmed by your employee, our crm number is[protected].

Awaiting your quick response on this issue.

Hi Team,

Any Company will issue the receipt once the payment is realized in their accounts. Life cell is not issuing the receipt even after my post dated cheque for 35, 000 rs is cleared for life time storage and money is credited in to their account. As per customer support team, not providing the receipt is their policy. i don't know where it is written in their policy. They are providing only the statement of account and insurance companies are not at all accepting the statement of account.

So no other option. i have decided to terminate the account. be aware of the promises of sales team of lifecell.

Thanks & Regards,
Arun.S
CRM No[protected]

My Baby was born on 13 March 2020. Before taking the policy salesmen were roaming around me but once i booked and paid amount. Nobody is ready to listen me for anything.
Actually they commited for some utirine tests
As complemantry and commited for some gifts after taking policy.
Now, point is not all about gifts, i am worry that weather they preserved my baby' stem cells or not.
The contact person who sailed me this product is not accepting my calls and customer care is not able to resolve this.

Hi,

I have not received any collection kit. Infact I had told Aman, your representative 4 days back also that what if I am already in labour or I have delivered already???? . No one from life cell even bothered to check.
As a woman in labour do you really excpect me to call When I am in labour myself ????
My husbands number was not taken and I provided the same to Aman myself 4 days back, it’s so strange to see the worst service possible ...

No representative number has been shared,
with us to coordinate on the pickup front???? Right from the beginning I have faced issues with the service and had brought it to the notice of seniors of your team. But honestly they were a little better but still not prompt.

Poor service & absolutely no trust in your company. I can be in the hospital any moment and I cannot believed I have to deal with this right
now?

Customer Name :Ronika Kandhari
CRM Number :[protected]
Date of Payment :[protected]

Regards
Ronicka Kandhari

I had registered for lifecell uc preservation was promised that, we will get baby stroller. I did register and was expecting to receive it. It has been 3 months now and all my repeated follow ups went in vain as stroller never got delivered. Sales person, vijya and her senior aare not reply my mail. Not trustworthy people. I feel cheated and worried more as i committed myself for their preservation service of these unprofessional people. -
Crm #:[protected]

I have recently enrolled with lifecell on 26th august 2020 under the lifetime plan having crm #[protected] and enrollment id: 322707.

I was promised that upon enrollment i will be getting the following:

1. Complimentary gift coupons - worth rs.21000 (Proof snapshot attached with mail) - delivery: within 30 days after delivery of baby
2. Baby stroller - brand/model: chicco cortina cx lava (Proof snapshot attached with mail) - delivery: in mail within 2-4 days)
3. Newborn size diapers (Free of cost - 24 pcs) - delivery: 25-30 days after enrollment.

After enrollment, when asked the sales rep (Manoj) to provide the stroller details in mail, there was discrepancy in what he committed on behalf of lifecell which is completely unprofessional. (Please refer to the mail in trail for conversation in regards to the stroller). Till now, i have received complimentary gift coupons from lifecell of around rs 13000 approx only.in addition he (Manoj aditya) confirms the delivery of 'newborn size diapers (Free of cost - 24 pcs) - delivery: 25-30 days after enrollment' through mail.

I also told the sales rep (Manoj), that if in case lifecell don't honour the commitment which you (Manoj aditya) already made to me prior enrollment, i have to terminate the agreement on the basis of fraud/false commitment, upon which his direct reply was 'okay sir' (Proof mail in trail).

I myself work for fortune 6 healthcare company, considers this as a sheer case of cheating and is completely unethical. So would request the higher management or concerned department to strictly look into this, as none of your newly enrolled clients would accept this kind of act/behaviour.

Escalated several times but no response from customer care or any team. Ticket# (Bb[protected])

I purchased lifetime storage for my baby girl born on 3rd june and part of the offer price, i was informed thrice that i will be getting a baby stroller after 2 months. I am following with sales person charu for last 1 month but in return i am being asked to wait for one week everytime. If you people can not honor your commitment and contract, then don't promise something. Highly disappointed.

I created a seperate ticket on this board and lifecell team marked that as closed without delivering the order or getting in touch with me.

Vikash kumar pandey
Crm no:[protected]