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Lifecell International Complaints & Reviews

www.lifecell.in
3.3
Updated: Apr 5, 2024
Complaints 221
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128
Unresolved
93
Good! Lifecell International values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Lifecell International step up their efforts to fully resolve all complaints 👍
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Lifecell International reviews & complaints page 5

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V
vsharm6
Jun 22, 2020
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Payment not acknowledged, suspension of account

Address: Chennai

I have made a full one time payment towards preservation of stem cells for my child, for a period of 21 years. I have the CRM# and payment receipt.

Since past few months, I keep receiving reminders to pay the amount. I reached out to their Customer Care, they transferred it to the Payment Department, and the payment department never reverts. This happened 3-4 times.

Finally I received an SMS saying your account...
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M
M S G
Jun 20, 2020
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I have paid lifetime fee, no response from them.

Hi,

I have paid lifetime fee of 40, 000/- on 19th march’20. And contacted them through mail and phone for the receipt of the amount. But no response. I understood the current situation as due to covid, they are unable to do the job so. But it’s almost been 3 months, i am still in waiting for their response.
All i want is a receipt of the paid amount and a confirmation letter saying that i have paid for lifetime...
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R
rakeshpadhiary
May 24, 2020
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manhandling of stem cell

I had a planned delivery scheduled on 17th of may 2020 and it was well before communicated to the concerned company and the paramedical guy. After the delivery time still the paramedical person didn't reach and collect and when i queried of his absence, he mentioned that he doesn't have sufficient money to come over and requested me a favor of money. Since it was very awkward for me to digest the favor and he was sticking to the point of...
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V
varunbatra79
May 23, 2020
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not received stroller and baby 13 piece set

Address: M-16 Second Floor Lajpat Nagar 2

I had registered for lifecell for lifetime membership uc preservation in march 2020. Was promised that, we will get baby stroller of h & h brand and baby 13 piece gift. I did register and was expecting to receive it. It has been @2 months now and all my repeated follow ups went in vain as stroller and baby 13 piece never got delivered. Sales person, aman from lajpat nagar-2 branch and their customer care executive are making false commitment...
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G
gandhi prasad
Mar 23, 2020
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extra payment deducted.

Life-cell policy number [protected] Extra amount 5000 each month has been deducted from my account. Till now 15000 deducted.
If i ask them, they say, i have to speak to Bajaj finserv. And Bajaj does not respond.
Initially executives will be back o[censored]s for policy initiation.
I had an bad response....
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A
Arnab Hajra
Jan 25, 2020
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letter is coming after confirmation of termination mail

Hi all,

Lifecell is not at all worthy and trusty for customer value. Please do not go for it as my crm no[protected] was terminated in previous year, still i am getting the mail as well as the letter of due payment.

Hi lifecell,

Please check your database and stop this nonsense work.

Regards,

Arnab hajra...
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C
CK Vijender
from Hyderabad, Telangana
Dec 27, 2019
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cancellation crm #: 190019901013

Dear Team

We are really not happy with Lifecell.
I don’t want to continue with you please cancel my enrollment through crm#[protected]. I am not statified with your services. The team has misguided us I had been calling the customer care and they are not helping me to cancel this, and now they are coming up with some excuses on it.
I had not even confirmed the this on the mail and everything was processed....
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H
Hitesh Agarwal.
from Madurai, Tamil Nadu
Dec 24, 2019
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reimbursement

Address: Surat, Gujarat, 395007

From last two month lifecell have not passed my claim. My daughter had undergone bmt transplant. There are least concern. But they said they will give the amount. Then they said they be working on reimbursement way. Now it's two month they are least bothered about the refund. Now they say our insurer will see the matter. We have nothing to do. When our insurer icici will pass the matter then we can assure you. Every week i get a mail it will...
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R
Rohit Sharma1
from Delhi, Delhi
Dec 12, 2019
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stem cell preservation policy crm no 180012700186

Address: No:26, Vandalur Kelambakkam Main Road, Keelakottaiyur, Chennai, Tamil Nadu 600127, 122018

Hello team,
This is 2nd complaint of mr tushar dutta i am writing to you.

I bought the lifecell policy last year when my child was born. Please see crm no mentioned above. At the time of payment after some negotiations it was agreed that i had to pay 23000 in first year as collection fee and then 25000 after a year based on my plan - 21 years storage. Okay. I paid 23000 and all went well.
Now when policy came...
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H
Harish1984
from Mumbai, Maharashtra
Dec 6, 2019
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payment/ harassing with calls

Address: 560004

Hi i have made the payment, but they are calling continuously and saying the amount has not been paid and i have the invoice payment proofs, the call proofs made and also the confirmation from the lifecell finance team that the amount has been payed. They are harassing me with call without validating the data base. Please let me know if i need to share the screenhots of calls and smss which i am getting. I informed them multiple times but...
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J
jatin7dei
from Noida, Uttar Pradesh
Nov 14, 2019
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refund issues of terminated policy

Address: 122001

I had taken policy of stem cell for my baby from lifecell executive abhishek nepali, gurgaon. My wife also taken same policy from lifecell unknowingly from agra-lifecell iteself. When i came to know about this, i asked lifecell to terminate my policy enrollment number : 274156 & my wife confirm from lifecell executive mr. Prashant that my whole money will be refunded, i had been asked to pay 7500/- to proceed for termination of policy. I...
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A
Ashish Pade
from Pune, Maharashtra
Oct 27, 2019
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false marketing promises while registering

Address: Pune, Maharashtra, 411041

I had registered for lifecell uc preservation in june 2019. Was promised that, we will get baby stroller if registered by 2nd june. I did register and was expecting to receive it. It has been @5 months now and all my repeated follow ups went in vain as stroller never got delivered. Sales person, joshi and his ' boss' abhijit chaudhari - all are making false commitment one after another to deliver it. Not trustworthy people. I feel cheated...
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H
Harpreetjass1296
from Mumbai, Maharashtra
Oct 14, 2019
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cancellation and refund against crm 190015100248

I purchased your membership in september and due unfortunate circumstances i am no more interested in continuing the same. Firstly i requested for a cancellation on the call. I was told to send an email

Later i was informed that i will be charged inr 7500 for cancellation. Really!!! How can you ask for something i have not used. You have not provided me any service yet then why would i pay you this amt. After several reminders...
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G
Geoffery Ryan Nelson
from Delhi, Delhi
Oct 4, 2019
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termination of service

Address: 121006

I took out there service from lifecell in the month of june and been paying installments very month for a service of 20 year. But due to any emergency at the time of delivery we were not able to call them as the delivery date was the end of october but as it was a emergency the delivery happened in the mid of sep.. Now when we call them to cancel the service they want us to pay rs7500 for it... I ask for what i have not taken the service...
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R
Rsrao J
from Mumbai, Maharashtra
Sep 24, 2019
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product price misinformation

Address: 600037

Hi Sir/Madam,
We Rama Siddeswara Rao J, Geetha Rani, , CRM: 180000XXXX,
We were advised to by lifecell marketing person Mr. Sharath (mobile: 96772XXXX) to store our baby stem cells in the month of May-2018. We were informed that there was an offer of lifetime storage plan 54000 (including all, kit, collection etc)
20000 + 4000 + 30000 installment basis. We paid 24000 at first at then asked to pay remaining 30000 on...
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D
deepakk2j
from Mumbai, Maharashtra
Aug 29, 2019
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executive not respond after selling product, not received all welcome gifts, received some gifts of low quality, hefty price, unprofessional staff

Address: SCO 363,TOP FLOOR, SEC 32D, CHANDIGARH, 160047, Chandigarh, Chandigarh, 160047

I have purchased stemcell storage service from life cell in april, 2019. During the pre-session, i was told that life cell will collect multiple samples related to blood cells and store the cord blood cells. I was also promised to receive welcome gifts like baby stroller and other gifts of worth 6000 inr. This pre session was done by mr. Varun and his teammate. After making the payment of inr 20, 990 by cheque, i received online coupons of...
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K
Kapil setia new
from Mumbai, Maharashtra
Aug 20, 2019
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plan confirmation

Crm no.[protected].
On my son's first birthday i upgrade the plan to lifetime storage plan, ur telecaller executive committed the plan at rs30000. And sent me a link that showed invoice for lifetime storage plan at all inclusive in rs 30000. I paid through that link and now u gave receipt of 21 yrs storage plan. I call so many times and mail so many times but there is no respond from ur side. This is wrong, lifecell is reputed...
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M
Mohsin Sh
from Mumbai, Maharashtra
Aug 10, 2019
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fraud business practices

I do not know what will happen after few decades. Will this company remain or go bankrupt, will this company keep my babies cells preserved as their sales team claims. No one can see future. But we can certainly evaluate an organizations possible future depending on their present business practices and promises they make and deliver. Below is a screenshot of communication with a lifecell representative. They used to flood my inbox with promotional...
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A
ankitnarang1984
from Delhi, Delhi
Aug 7, 2019
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complaint for storage fee and lifecell agent

The manager,
My first baby crm is[protected] anaisha narang which is for 21 years.

A year ago i again chose lifecell, i was told that i just have to pay 18990/- only for the second child as i already paid my first child storage. Crm[protected]
I am attaching the screen shot of mail. I asked her several times about full and final payment, she said that full and final payment for 21 years is 18990/- as i have...
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D
Deepak
from Lucknow, Uttar Pradesh
Aug 5, 2019
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crm no. 180019500044 - refund amount against policy renewal

Address: AD-92, Shalimar Bagh, New Delhi, Delhi, 110088

Refer to multiple reminders and conversations i had with your useless support staff as none of senior staff from lifecell is interested to speak to an unsatisfied customer, i demand a full refund of money paid for lifetime policy renewal after one year completion as i have no trust in your company, staff and its services to provide any assistance in case of any medical emergency for which the policy was taken at first place. One of your support...
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