Likizo Services Private Limited — forced membership and misleading to swipe the credit card
Navi Mumbai, Mumbai City District, Maharashtra, India
Raraviajalan on Aug 16, 2018
I had entered into agreement with likizo services on 14th jul 2018 based on assurances and offers explained to me for the holiday membership by paying rs. 99000/-. For which i was assured that rs. 15000/- will be debited immediately and balance rs. 84000/- will be deducted as 36 months emi for rs. 2333/- per month. Processing fees and interest charges on emi will be borne by likizo services on basis of which i was asked to swipe my credit card twice, one for payment of rs. 15000/- and 2nd for authorization of emi. On reaching home after 2 hours of signing the agreement, i found that my credit card was debited for complete amount of rs. 84000/- too.
I had immediately raised a complaint with sbi credit card (Complaint ref. No. 1-[protected]) and asked them to stop the payment and reversal of transaction, currently this is under investigation with sbi team.
On-going through company website of likizo, i found there were no references even on their website for facilities which were offered to us before signing of agreement, most of the terms even are not mentioned in agreement and the welcome letter received next day from likizo services. I had immediately raised my issues and complaint with likizo for clarification, they replied but everything was answered diplomatically and terms changed. I am since then chasing them for cancelling of my membership and refunding back my rs. 99000/-, but they are not acting on same. They are just asking me to avail services or visit office for discussion, but are not refunding back my amount. I had also raised the issue to md of company mr. Bhagwan rohira through mail id registered with registrar of companies, but still no action has been initiated, so it seems even senior management of company too is involved in this and insisting team on forced membership to trapped customers. There is no escalation matrix in the company and every replied mail has a complete different response or mention of terms, this itself shows irregularities in company. (Scan mail communications is attached for reference)
On reviewing the company reviews online at different websites, there are lot many complaints against the practices of this company and amount being debited in name of emi. There are also court cases ongoing and firs against this company as mentioned by people in reviews. I have been asking for tax invoice and payment receipt of rs. 99000/- since day-1, but till date they are not ready to share the same. First amount is being debited by mis-guiding and further terms are changed to their convenience. Attaching pdf copy of all chain of mails shared with this company till date for your reference.
Request your help for registration of complaint against the company to get me back my rs. 99000/- which have been charged by mis-guiding for transaction being swiped through my card and further mis-leading information for terms of membership. Also others can be made aware about malafide intentions of the company and its senior management from being duped in future.
Verified SupportLikizo Services Customer Care's response, Feb 24, 2019
If you are facing any kind of difficulties then we would kindly request you to share your contact details on inbox to address your concern on high priority.
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