Likizo Services Private Limited — forced membership and misleading to swipe the credit card

 
7 Reviews
Navi Mumbai, Mumbai City District, Maharashtra, India
 raviajalan on Aug 16, 2018
I had entered into agreement with likizo services on 14th jul 2018 based on assurances and offers explained to me for the holiday membership by paying rs. 99000/-. For which i was assured that rs. 15000/- will be debited immediately and balance rs. 84000/- will be deducted as 36 months emi for rs. 2333/- per month. Processing fees and interest charges on emi will be borne by likizo services on basis of which i was asked to swipe my credit card twice, one for payment of rs. 15000/- and 2nd for authorization of emi. On reaching home after 2 hours of signing the agreement, i found that my credit card was debited for complete amount of rs. 84000/- too.
I had immediately raised a complaint with sbi credit card (Complaint ref. No. 1-[protected]) and asked them to stop the payment and reversal of transaction, currently this is under investigation with sbi team.
On-going through company website of likizo, i found there were no references even on their website for facilities which were offered to us before signing of agreement, most of the terms even are not mentioned in agreement and the welcome letter received next day from likizo services. I had immediately raised my issues and complaint with likizo for clarification, they replied but everything was answered diplomatically and terms changed. I am since then chasing them for cancelling of my membership and refunding back my rs. 99000/-, but they are not acting on same. They are just asking me to avail services or visit office for discussion, but are not refunding back my amount. I had also raised the issue to md of company mr. Bhagwan rohira through mail id registered with registrar of companies, but still no action has been initiated, so it seems even senior management of company too is involved in this and insisting team on forced membership to trapped customers. There is no escalation matrix in the company and every replied mail has a complete different response or mention of terms, this itself shows irregularities in company. (Scan mail communications is attached for reference)
On reviewing the company reviews online at different websites, there are lot many complaints against the practices of this company and amount being debited in name of emi. There are also court cases ongoing and firs against this company as mentioned by people in reviews. I have been asking for tax invoice and payment receipt of rs. 99000/- since day-1, but till date they are not ready to share the same. First amount is being debited by mis-guiding and further terms are changed to their convenience. Attaching pdf copy of all chain of mails shared with this company till date for your reference.

Request your help for registration of complaint against the company to get me back my rs. 99000/- which have been charged by mis-guiding for transaction being swiped through my card and further mis-leading information for terms of membership. Also others can be made aware about malafide intentions of the company and its senior management from being duped in future.
Verified Support
Likizo Services Customer Care's response, Feb 24, 2019
Dear raviajalan,

If you are facing any kind of difficulties then we would kindly request you to share your contact details on inbox to address your concern on high priority.

Team -
Associate Care
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

Yes, they are frauds. They take customers inside a room, have jammers and restrict customers from using their phones. This is against business ethics and unlawful. The agreements signed are unethical as businesses are obligated to refund amounts and there is no clause allowed for non-refund in laws if they mention it its unlawful and amounts to fraud and cheating. I have filed a consumer court and police complaint against them. I am going full force against them, as they are frauds and cheats.

After seeing my complaints every where, and also filing in consumer forum, a person named Bharat who was avoiding my calls before now suddenly called me himself and he is acting as if I cheated him with HIS money, which in fact is the other way round. He was just talking and not listening at all and I had to raise my voice and make him explain. He was avoiding my call and Amol was appointed to take care of it, and the only thing he had said was from Oct 1st enrollment will be done to which I specifically said I want my grievances resolved which I have emailed you before everything else, and apart from that I want it in email and this conversation was on Sat Sept 22, 2018. I never received that email instead I got a call from Bharath as he is pissed I posted complaints against them everywhere. He says, that they have discussed with management for approval, but I never got any confirmation regarding that nor email nor phone call, and I specifically said your are solving my grievance and you talk within closed doors without letting me know. He was just making an excuse as I have filed a complaint with consumer forum and complaints everywhere and suddenly out of the blue called me, which he was avoiding me till now. And the Amol who was supposed to send me an email is nowhere to been seen now.
One thing is for sure that only after you file a complaint with legal authorities and online, only then they call you otherwise they will avoid you. Imagine how their customer service will be going ahead as well.
You should have never used your debit card. For credit card please immediately raise chargeback dispute, and also write to the nodal officer of the respected bank for credit card fraud. Today itself I have written to Navi Mumbai Commissioner of Police, as two days back I had complained about the same and today they asked me to send a detailed complaint with address which I have done.

It's been three weeks now, but they haven't resolved anything. Everytime I particular say to them that instead of phone call, I need in writing, in email proof, every details and specifics but they NEVER EVER provide me in email writing.
I have specifically four times on email told them to given me every specifics and details in email as it will be proof, and also told them on phone calls. They always say will email but they never email me the specifics and details, as they don't want to give it in writing.
Below is the 6th Email that I have sent them. They are just refusing to provide it in writing what I had asked for. They make false promises before and after the agreement is signed. Bharat, Amol, Sayed Hussain, Kapil all will force you, lie to you, and backtrack on their words and will also harass you if you file an official complaint against them.

[protected][protected]----

Hello,

This is to inform you that on September 27, 2018 I had a heated conversation with Bharat where I specifically AGAIN told him to give in writing through email all the specifics and details. These were the specific words of Bharath, "We won't call you again, we will email you and you will receive the email next". I have proof. Then on September 29, 2018 I again sent you an email, again reminding you that I want all the specifics and details in email not orally, but in written proof which you have not YET have done it which clearly shows you are trying to avoid that. I have clearly also said on September 27, 2018 that I won't take any calls because your customer service especially Bharat has no manners to talk and has no commitment or intention to solve the issue, he is a liar and I specifically told him when I was following up he never came on phone and when I raised and filed a complaint he calls me upfront. I am mentioning it again.

I have put five emails now asking for every specifics and details and also concrete implementation of the gym membership and the services that you talk about which you have not provided. Unless you don't provide me in writing through an email with all details no phone calls will be entertained. For the past two weeks I have continuously called and Bharat has refused to come on the phone even though he had promised in front of the police officer this will be resolved. You made me call you again and again and no resolution, after I make a official complaint you are doing all this drama but still no email which I had requested.

Please be rest assured, I am going to take every legal action there is possible against you. Every day you are defrauding people of their hard earned money.
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    Likizo Services Private Limited - forced membership and misleading to swipe the credit card