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[Resolved]  Livpure — Air cooler

I had purchased 2 air coolers of Livpure on 09.04.2021. Model is Chill 35. On 22.07.2021, I had requested a complaint No. JS-[protected] and was assured that the technician would contact me within 48 hours but no one contacted. Then on 24.07.2021 again I spoke to Livpure Helpline, some lady named Pushpa attended the call and told me my complaint in on 'top priority' and will be attended. Thereafter, since there was no response from Livpure, I sent them an email on their web page and received a response that my Ticket ID is 140024 and they will get back to me at the earliest. Today is 28.07.2021, still no response from Livpure. I would also like to mention that the helpline numbers on their web page do not work & with great difficulty, I managed to contact them.
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May 23, 2023
Complaint marked as Resolved 
LivPure customer support has been notified about the posted complaint.
Jul 29, 2021
Updated by Ricardo Dweltz Thank you. Livpure executive finally attended yesterday and informed one part has to be replaced since under warranty and has promised to return in 2 to 3 days. Will keep you updated. thanks
Aug 09, 2021
Updated by Ricardo Dweltz Unfortunately Livpure is most pathetic in their customer care approach. Someone called Mr. Raza (Phone No. [protected]) attended on 28.07.2021 & informed one part has to be replaced. Thereafter on 05.08.2021, someone from Livpure Mr. Pavan Rane (Phone No. [protected]) called and informed that the air cooler will be attended on 06.08.2021. Today i.e. 09.08.2021 still waiting as no one has bothered to contact me. I tried calling Mr. Pavan Rane but he refused to answer my call & thereafter his number was coming continuously busy. Please be careful of this hopeless company and I was contemplating purchasing a water cooler from them but after this, will never ever make the mistake again
Aug 12, 2021
Updated by Ricardo Dweltz Complaint still not resolved. Mr. Rane is not attending my calls & sending SMS he is in hospital. This complaint does not look like its going to get resolved by Livpure. Pathetic, pathetic, unprofessional behavior of Livpure
Aug 14, 2021
Updated by Ricardo Dweltz Dear Consumer Complaints Team,

Based on the information given above, your kind intervention is sought at the earliest since Livpure is not responding. Thank you
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Thank you. Livpure executive finally attended yesterday and informed one part has to be replaced since under warranty and has promised to return in 2 to 3 days. Will keep you updated. thanks
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