Livpure — asking for rs 7000 charge even in 1 year warranty

Address:

HN0-2848 SF, Golf course ext road, Sec 57 Gurugram, Gurgaon, Haryana, 122003

I purchased Live pure water purifier last year November and its suddenly stopped working.When i contacted customer care they sent an technician who surprised me by saying that there is some problem with the candle and it would need to be replaced which would cost you additional Rs 7000 even if machine is still in 1 year warranty.
I asked him then what is the warranty for?if you are not even covering 1 year but no use.
this is really not acceptable from big brands which promote honest stars like Sachin tendulkar in their ADD.
please provide immediate help!
Jimmy Roshan
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