[Resolved] Livpure — bad behaviour of technician and worst after sales service

Rishabh kakar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

This has reference to service request no. Js [protected] allocated to mr sushil kumar[protected] dated 28th october 2010. From last 3 weeks the irresponsible employee is not turning up for the job he has been assigned.
The person didn’t even called me for a single time and when i contacted him, he is advising me to remain free according to his schedule.
Is that the way all their employees are working. If it is so, refund the amount that i paid for amc of 2 years i. E. Rs 8400.
I subscribed to the amc plan in month of may 2019 and till now there no response from company livepure and staff and their technicians. They are just sending messages with happy code and closure codes but nobody is turning up.

This is a clear complaint against livepure and the technician mr. Sushil kumar[protected].

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Jan 28, 2020

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

LivPure Customer Care's response Dear Rishabh, apologies for the inconvenience caused. We have taken a note of this and have shared it with the concerned team. They shall connect with you for further assistance.

Regards,
Team Livpure

Verified Support

Dec 27, 2019

LivPure Customer Care's response Dear Rishabh, our team had contacted you today at 06:25 pm. However, we are unable to establish contact. Kindly share a convenient time so that we can connect with you.

Regards,
Team Livpure

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Comments

Soumodip Das

from Kolkata, West Bengal

Hi livepure

It appears to me that livpure providing 2 free preventive Maintainence visits is something fake

I made a request but no body came to my home for the Maintainence.

However if you guys do care about customer service give me a call on [protected]

And give the customer what you promised

LivPure Customer Care's response, Dec 13, 2019

Verified Support

Dear Soumodip, we are sorry for the unpleasant experience you've had. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Regards,
Team Livpure

LivPure Customer Care's response, Dec 27, 2019

Verified Support

Dear Soumodip, our team had contacted you today at 06:25 pm. However, we are unable to establish contact. Kindly share a convenient time so that we can connect with you.

Regards,
Team Livpure

vagish gupta

from Bengaluru, Karnataka

Its been three month I have purchase your Ro since after that I am facing many issue and this is the three times there product suddenly stop working and the service team is saying that I have to pay 1000 rupee for fixing it and it doesn't matter that my product is under warranty.

LivPure Customer Care's response, Dec 13, 2019

Verified Support

Dear Vagish, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure