[Resolved]  Livpure — charged falsely for filter change while the water purifier is in warranty.

Website:

www.livpure.in

Hello Sir/Madam,

Registered Mobile No. [protected]

I am Md Shahnawaz. I have been using Livpure Hero Plus Water Purifier since Nov, 2017. On Dt. 5th May, 2018 i have lodged a complaint for water purifier as it was not storing water and the service engineer came and solved the issue. Just after 2 days it stop working again.

I have lodged a complaint again on Dt. 13th May 2018 with service request No. JS[protected]. Service Engineer Mr. SURANJAN EKKA, [protected] was assigned and came on Dt. 15th May, 2018 and changed 2 filters and charged Rs. 450/- each, totalling Rs. 900/- falsely by the service engineer.

Though, the product was in warranty and i have been told several times that the filters will be changed free of cost during the warranty period by customer care.

I called the customer care they told me to talk to the Zonal Head Mr. Pratap, [protected]. I tried to call Mr. Pratap many times but he is not responding.

I called customer care service several time also emailed on 16th May 2018, but unfortunately no results. Customer Care person only says be assured, we'll resolve the issue and get back to you soon. It's been 12 days, but unfortunately not solved.

Customer care person says there is no replacement of any filters but the service engineer changed the filter and charges for it.

Attaching the Bill / Invoice of the Product and Bill provided by the Service Engineer during service.

Please look into this matter and resolved the issue A.S.A.P.

Thanks
Md Shahnawaz