[Resolved] Livpure — cheating customers in the name of amc

mb zama

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500028

Around 2 months back one of the visiting technician recommended that we take amc pack so that all the filters can be replaced, so i paid rs.8000/- (For 2 year amc).

After around 6 complaints and 4 visits by local technician simply replaced same inexpensive filters twice (2 of them). We stopped drinking water from the purifier since it tastes bad/impure.

Are you guys cheating customers in the name of amc? For rs.4000/- i shelled out why can't you replace all the damaged filters?

I would request you to replace my next year's amc (Rs.4000/-) so that i shift to some other purifier since waste enough of my time/effort this year.

Contact no: [protected]

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Dec 25, 2018

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

LivPure Customer Care's response Dear Zama, we are sorry for the trouble you may have gone through. We have taken note of your concern and shall get back to you with an update soon.

Regards,
Team Livpure

Nov 20, 2018

Updated by mb zama Here is the bill so please refund next year's AMC.

Verified Support

Nov 20, 2018

LivPure Customer Care's response Dear Zama, we are already looking into your concern and shall get back to you with an update soon.

Regards,
Team Livpure

Verified Support

Nov 23, 2018

LivPure Customer Care's response Dear Zama, we believe that your concern has been addressed. Do get back to us if you need any further assistance.

Regards,
Team Livpure