Livpure — Complaints about repeated Quality issues in Service and FAKE Services by Service Man (CarePack CIF3BBB2023756; ICCR[protected])

Team LivPure,
I am writing this mail with high disappointment in the quality of services under AMC of my RO Machine and repeated FAKE Records generated by your Service people without my consents.
• I purchased an 02-years AMC Pack in April-2019 with the commitment of preventive service 04 times a year and replacement of Filtering System 02 times a year. But in-spite-of multiple requests, only ONCE in these 02 years, the candles were replaced and all other times, the person only RESET the system so that this stops giving BEEP-Alarms.
• When I again raised a complaint in March-2021, Mr. Deepak (Ph. +[protected] visited us and offered another 02-years AMC for the cost of 8500 (Bill provided for 8000 only) and offered us 04 Carbon Replacements, 04 Sediment Replacements, and 05 Candle Replacements in 02 years. (Screenshot of AMC Activation attached; CarePack Sr. No. CIF3BBB2023756; ICCR No. ICCR[protected]).
• On the same day (15-March-2021), He replaced the candles and confirmed that this have been replaced under the previous AMC only and all services of new AMC are intact because new AMC will be active from 26-Apr-2021 only.
• In the month of July (Date 12-July-2021), Mr. Deepak (Ph. +[protected] called me and asked me for an OTP for a new service logged in my name, BUT I denied to share the OTP because I did not placed any call. He kept on forcing me to share OTP, without any service (Not even visited my place) and I DID NOT share any OTP.
• Minutes later, a new OTP came on my mobile but after that Mr. Deepak did not ask me and then I got a message that the call has been closed satisfactorily.
• NOW my RO needs a service and when I am calling to Customer support, they gave the details and on 12-July-2021, one Complete Service has been given to me BUT THIS IS A FAKE SERVICE and I NEVER approved that.
• Mr. Deepak keeps me calling asking for cash and other OTP favours that I do not want any more and I request you to please:
1. Correct your records for the service given under this AMC
2. Provide me service as promised in the AMC
3. Take appropriate actions against such service men to avoid embarrassment to customers like me.
• An early response and urgent actions on my request would be appreciable.

Best regards,
Dr. Deepak Jain
M: +91-[protected]