Livpure — don't take amc-you won't get service

 
1 Review
Hyderabad, Andhra Pradesh, India
 Bharat2810 on Dec 29, 2019
I am in 2 year amc for my ro. While taking i was assure candle replacement for every 6months without raising a complaint for replacement. They will mention 2hrs response and 24hrs service however you will be in trap if you believe those words. They don’t care about slas and don’t have any shame for not contacting customer though we do multiple follow ups and escalations. Js[protected] raised in first week of december but did not get any service. Multiple escalations did not work. No one willing to contact me. Sent mails for more than 6 times to address the issue

Complaint Status


[Dec 29, 2019] LivPure customer support has been notified about the posted complaint.
Verified Support
LivPure Customer Care's response, Dec 31, 2019
Dear Bharat, we are sorry for the trouble you may have gone through. We have escalated it to our concerned team and they shall connect with you for further assistance.

Regards,
Team Livpure
Verified Support
LivPure Customer Care's response, Jan 24, 2020
Dear Bharat, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure
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    Customer satisfaction rating
    77%
    Complaints
    275
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    0
    Resolved
    212
    phone
    +91 95 8222 9701[Direct Sales & Service Partner Enquiry]
    +91 98 7179 8090[Export Enquiry]
    +91 12 4498 7400 [Corp Office]
    location
    Plot No. 221, Udyog Vihar, Phase-I, Gurgaon, Haryana, India - 122016
    Livpure - don't take amc-you won't get service