Livpure — Fraudulent practices by Mr Anupam Jha and non-replacement o[censored]V filter

I had complained of water leakage previously. Your executive detected a leakage from the UV filter. But, instead of replacing it, he put Cello tape on the filter The device was in AMC that time and despite paying for AMC the UV filter was covered with Cello Tape to plug the leakage. Now that the device is out of AMC and its again leaking, Livpure customer service is asking for money to fix the same old leagage which was covered with Cello Tape. Also, it was found that the engineer has bypassed the UV filter while the device was in ACMC, thereby, proving the fact that he has deliberately refused to replace the part even though the device was in ACMC.

Further, the company representative Mr. Anupam Jha has been trying to dodge the situation by submitting a false claim that RO tank is leaking.
However, it may be noted that the leakage was never in RO tank which is wrongly and falsely being claimed by Mr. Anupam Jha.

Mr. Jha ia deliberately putting malicious allegations against myself wherein he has claimed that RO tank is leaking and customer has refused to pay the charges.
This allegation is grossly incorrect as there is no leakage from the RO tank.

The UV filter has been found to be wrapped with cello tape to fix a pre-existing leakage which was supposedly done by the service engineer during the course of ACMC coverage.
The service engineer had knowingly plugged the UV filter leakage with cello tape and did not replace the UV filter despite the product being in ACMC.

As the unit was serviced in 2022 when it was under ACMC, any leakage in UV filter should have been replaced then. But the service engineer did not replace the UV filter in 2022 knowingly and had tried to evade the replacement by wrapping the UV filter with a cello tape, and subsequently disconnected the UV filter power supply, causing the RO unit to function without UV filter.

This is a serious health concern wherein we were unknowingly drinking non-purified water for more than 6 months due to the inaction and fraudulent practices by the service engineer.

As the concerned service engineer directly reports to Mr. Anupam Jha, it can be concluded that Mr. Jha had tried to cover up the situation by passing on the blame to the customer by a wrongful and malicious accusation.

It is hereby demanded that the faulty and leaking UV filter spare be replaced on immediate basis.