Livpure — Issue is not being taken into consideration

Address:

Gurgaon

This is regarding my Service Request that I had already raised last Sunday, i.e. 6th June, 2021, with JobSheet# JS-[protected], that you LivPure people allocated to Electro Care Services ([protected]) West Delhi, [protected].

I wonder why is it taking so long to resolve my issue? It's more than a week now. My RO machine is not working. Water is not coming. Your technical executive (Phone# [protected]) came on Monday, 7th June, 2021. He checked the machine and told that there was an issue with machine itself, and the same would have to be replaced. He also told me that he had raised a request for a replacement machine for me, and it would take 2-3 days for new machine to come, then he would replace it. But neither he came back till now, nor he called back at all. When he came, he had given a phone number of his senior as well, for me to contact if any query, i.e. Mr. Parminder (Phone# [protected]). But now while I'm trying to connect with him, he is also not receiving the call. Not responsive at all. I'm very disappointed by such a poor service by them.

On Thursday, 10th June, 2021, I called up in your Customer Care as well. And explained my issue thoroughly. Your executive informed me that no request had been received at your end for any replacement machine by any executive. I was surprised to know that. How could that technical person lie? Then your Customer Care Executive told me that he had taken the same request and I would be reverted back about it within next 24 to 48 hours. It's more than that now, but no luck. I have not received any call about it. Nor my issue has been resolved yet. On that, now while I'm trying to contact in your Customer Care, there is no one to attend my call too.

It's really frustrating and unprofessional. A lot of people in my friends and family circle who are looking for an RO system, and asking me about the one I've been using. But how could I recommend it to anyone when even I have to go through with such a hassle.

You are requested to kindly look into this matter on urgent basis, and revert me with a firmed resolution of the same. Please replace the machine, or if it's not possible, then please refund my money along with the compensation of Rs.100 x 10 Days, i.e. Rs.1, 000, that I have to bear for buying water due to scarcity of your service.