Livpure — Its aldready 10 days and still the product has not been delivered and installed

The security deposit amount has been paid there team promised that the product will be delivered with in 48 to 72 hrs but its passed 10 days still the product has not been delivered and installed so i contacted the Customer care there is no proper response form there team so i had decided to cancel the subscription and requested for the refund so please the consumer complaint team kindly help me on this