Livpure — Lack of response from technician

Address:

Plot No-221, Udyog Vihar, Phase-1, Gurugram, Haryana 122016, India

After registering a complaint for my water purifier (water was not coming), the customer care rep told me that technician would come at 2 pm (20th May). Since I didn't see him till 2pm, I called technician directly. Then he told he would come at 4:30pm. Even after 5 pm, since I didn't see him, I tried calling again. But he wasn't picking the call. Now it has been over a day and he is still not picking up the call at all. Yesterday he made me wait in my flat till 5pm for no reason. Absolutely zero value is given to a customer's time here. He could atleast tell that he is not coming, in case he wasn't planning to come. He simply made me wait pointlessly. This has happened with the same technician multiple times in the past. His name is Babu Reddy Modem. His ID No: 2004345. I definitely need some action against this technician since this has been happening repeatedly. Also, I would request Livpure team to send a technician to fix my issue ASAP