[Resolved]  Livpure — Urgent Escalation: Request for Immediate Resolution of Livpure Glitz Water Purifier Service Issue

Address: Coimbatore

### **Complaint Against Livpure: Service Delay, Negligence, and Fraudulent Practices (Request No: JS-[protected])**

**Product Name:** Livpure Glitz Water Purifier
**Issue Start Date:** 15th January 2025

I am filing this complaint to highlight the unprofessional behavior, negligence, and fraudulent practices I have encountered from Livpure’s service team.

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### **Detailed Issue Description**

1. **Initial Problem and Technician’s Delay:**
My Livpure Glitz water purifier stopped working on **15th January 2025**. I contacted the usual technician, **Mr. Mohan Raj**, who had installed the purifier. Despite several calls, he repeatedly delayed the service, promising to come but never showing up until **20th January 2025**, and even then, no repair was done.

2. **Service Request and Neglect:**
On **21st January 2025**, I registered a service request with Livpure’s customer service (**Request Number: JS-[protected]**) and was given a scheduled slot for **22nd January at 10:00 AM**. However, no technician visited, and I had to follow up multiple times with no success.

3. **Repeated Follow-Ups and Lack of Response:**
- On **22nd January**, I contacted customer service again to check the status of the service. They assured me of high priority but still did not send a technician.
- On **23rd January**, I was asked to contact the local in-charge, **Mr. Vinoth**, who never answered my calls. Despite escalating the issue, Livpure failed to take any action.

4. **Fraudulent Message and Call:**
On **24th January 2025**, I received a suspicious message from Livpure with the same request number but a newly added time slot of **4:30 PM**.
- This message appeared fraudulent as I had not received any such update earlier.
- Just **3 minutes after receiving this message**, I received a call from **Mr. Ganesh**, who blamed me for the delay, claiming that technicians only visit my area (Mettupalayam) on Wednesdays. He also falsely claimed my request was logged late (at 4:30 PM on 22nd January), which is untrue since I registered my request on **21st January**.

5. **Assurance Call on 24th January at 9:10 PM:**
Later that day, at **9:10 PM**, I received a call from Livpure Smart and Sales Consultant, who assured me the technician would visit on **25th January 2025 by 5:00 PM**. However, as of now (**12 days since the issue started**), no one has contacted me or visited for service.

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### **Impact of Negligence and Fraudulent Practices**

1. **12 Days Without Purified Water:**
I have been forced to purchase drinking water from outside, which has cost me **₹2, 600** (₹200 per day).

2. **Mental Frustration and Wasted Time:**
Livpure’s team, including the customer service staff, technicians, and local in-charges, have shown complete unprofessionalism and disregard for customer satisfaction.

3. **Fraudulent Practices:**
- The altered message on **24th January 2025** appears to have been manipulated to shift blame onto me.
- The coordinated call just 3 minutes after the message raises serious concerns about transparency and ethical practices at Livpure.

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### **Relief Sought**

1. Immediate resolution of the issue with the water purifier.
2. Compensation for the **₹2, 600** spent on purchasing drinking water.
3. Accountability for the fraudulent and unprofessional behavior of Livpure’s staff.
4. A formal apology and assurance of better customer service in the future.

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This experience has caused significant inconvenience, financial loss, and emotional distress. I request ConsumerComplaints.in to take strict action against Livpure and ensure my grievance is addressed at the earliest.

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Yours Sincerly
Tony