[Resolved] Livpure — livpure - water purifier no response for service request

RaghuTeja47

Address:

Perumbakkam, 600100

Livpure - water purifier no response for service request

Chasing from dec 25th for service request. Initially an auto preventive maintenance request is raised by livpure. (Js-[protected])

But till now no technician is visited for service. Called again on jan 10th to customer case since no technician reached us.

From last 5 days ro is keep noising when water is getting purified. Called multiple times to care only response from team will be we will be escalating this to next level and service engineer will be coming before eod.

And also earlier service engineer always keeps changing only outer filer and other inside filters never changed even though we say water taste is bad and forces us to get the happy code and always no spare parts readily available.

Apart from purchase we now feel that paying 12000 as amc to livpure is our blunder!

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Feb 17, 2020

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

LivPure Customer Care's response Dear Raghu, we are sorry for the trouble you may have gone through. We have escalated it to our concerned team and they shall connect with you for further assistance.

Regards,
Team Livpure

Jan 16, 2020

Updated by RaghuTeja47 It's Pure example that LivPure never call customer back and for Name sake just say we escalated to concerned team .

If possible return my 12000 Rs back my hard earned money so we can buy a worth Purifier !

Verified Support

Jan 17, 2020

LivPure Customer Care's response Dear Raghu, we assure you that the issue has been looked into and and will have it resolved as soon as possible.

Regards,
Team Livpure

Verified Support

Feb 20, 2020

LivPure Customer Care's response Dear Raghu, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure