Livpure — Mental torture

Website:

www.livpuresmart.com

I have installed Livpure Ro back in july 2020 and used it for 2 months and then suddenly i had to vacate the rental House due to some family emergency .so on 26th aug 2020 i called livpure team and asked them to uninstall the ro . They said they will arrange pickup within 72 hours . No one contacted me . Then again i called them . I was asked to wait for next 72 hours no one contacted me again . At the end on 31st aug 2020 i mailed them as no one from your team is responding and i have to vacate the house . If pick-up is not done with 72 hours i'll not take any responsibility for any damage .they acknowledged and again said they'll arrange pickup in 72 hours i waited till 3 sept 2020 and no one showed up no calls or mails received . eventually i had to leave the place . I asked the owner to allow pickup if someone comes from livpure. And after few days a guy reached put asked for address and i provided the details . After that i didn't got any response from him as well .if it's picked up or not or if he has visited or not no nothing and they keep on calling me every month till today (25 March 2022) and harrassing me mentally and asking me to pay 25000 rs and threatning me thay they'll see me in court whereas i Clearly mentioned i am not liable for any damage and it's their teams ignorance . And unistallation should be their responsibility .now they sent me an legal notice as well . Their executive abused me on call.and they are forcing me to pay the amount . And harrassing me by calling again and again after two years and if they have not received the machine why didn't they sent an e-mail at the same time that they've not collected the machine