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LivPure

[Resolved]  Livpure — misbehavior by call center employee

Address:New Delhi, Delhi, 110018

I had called up liv pure on 01.02.2019, at 1630h. One ms priya responded to my call after approx. 10 mins, her tone while talking was as if she is doing a favour to me my attending the call. When i asked her regarding amc estimates she suddenly turned rude, upon this i asked her to transfer the call to her senior, i was kept on hold for ten minutes and thereafter she disconnected the call.
Is this the way livpure trains its staff to handle the customers in such a competitive market.
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Mar 16, 2019
Complaint marked as Resolved 
LivPure customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2019
LivPure Customer Care's response Dear Pradeep, we apologise you had an unhappy experience. Please share your contact details so that we can connect with you.

Regards,
Team Livpure
Feb 01, 2019
Updated by pradeep20111 [protected]
Pradeep
Feb 01, 2019
Updated by pradeep20111 [protected]
Pradeep
Verified Support
Feb 06, 2019
LivPure Customer Care's response Dear Pradeep, kindly try sharing your contact details again as it shows "[protected]"

Regards,
Team Livpure
Verified Support
Feb 13, 2019
LivPure Customer Care's response Dear Pradeep, we can only help you if you share your registered contact number. Request you to kindly do the needful.

Regards,
Team Livpure
Complaint comments 
1 Comment

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Comments

I registered complain for AMC service on 4th March 2019 but no one visited till 13th March after many followups and mails also.
If you are not able to provide service why are you taking AMC.
I want refund of amount that I paid for AMC.

Manish Pathak
[protected]
[protected]

Reply
LivPure Customer Care's response, Mar 15, 2019
Verified Support
Dear Manish, we apologise you had an unhappy experience. We have taken note of your concern and shall get back to you.

Regards,
Team Livpure

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    LivPure Phone
    +91 95 8222 9701[Direct Sales & Service Partner Enquiry]
    +91 12 4498 7400 [Corp Office]
    +91 98 7179 8090[Export Enquiry]
    LivPure Address
    Plot No. 221, Udyog Vihar, Phase-I, Gurgaon, Haryana, India - 122016
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