[Resolved] Livpure — no response on service requests

Jay Singh 140

from Asansol, West Bengal

Address:

761002

I am major jay singh. I got livpure touch plus ro installed on 27 aug 16.

I was promised two free preventive maintenance visits by their authorised engineers automatically (Without any service requests) within 12 months of installation. However, when no one came, i have requested for service on various occasions on 7 apr 17, 6 jul 17 & 25 jul 17 & service request numbers are
Js[protected],
Js[protected] &
Js[protected] respectively.

I have also spoken on mobile no provided in confirmation sms by their company ie [protected].

Every time i call on this mobile number, i got a reply that someone will come today evening or tomorrow morning, but no one came till date.

However, every time i got a request cancellation sms, reason being no response on call which is lie.

I have started requesting for service on 7 apr 17 & as per their company till date, i have not responded on their call.

I request for my two free preventive maintenance visits; one immediately & one in due course of time or else i request for a strict action.

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Sep 24, 2017

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2017

LivPure Customer Care's response Dear Jay, we believe that your concern has been resolved. Do let us know if you need any more assistance.

Regards,
Team Livpure.

Aug 17, 2017

Updated by Jay Singh 140 Product damaged by their Technician (or so called Engineer) Mr Madhusudan (Mobile No [protected]) during Maintenance.

Promised to come back to repair the same.

Not turned up till date, even stopped picking up calls.

Now, I have no water at my home & begging for the same from my neighbours.

Verified Support

Aug 24, 2017

LivPure Customer Care's response Dear Jay, we believe that your concern has been resolved. Do let us know if you need any more assistance.

Regards,
Team Livpure.