[Resolved]  Livpure — no service or response from livpure

Nov 06, 2019

Updated by Shifas Salam Livpure technician came today and he said its been 2 days since my contract has expired so need to take a new maintenance. I agreed and paid for the maintenance and the order is LV1597669409891573040914. He seemed rather hurry than the one we had before and started fiddling with it in a pace spilling waste water all over the kitchen and I asked him thrice why are you in a hurry and there was no response from him.

He checked and started changing prefilters and they were new as he took them from sealed pack. The flow control he replaced was a used one as it was evident from the depreciation and when asked if it was new he said it was and it was a lie.

After checking RO and pressure from motor he said we need to change them too and it is NOT covered in warranty. There is no where in the website or in maintenance contract says so. Also, when we installed the purifier the very first time we had this issue and the technician said its normal as pressure is low from inlet water and he did not gauge the pressure from motor. The technician after speaking to his boss today said he will come after 10 days and will replace all of them. He did not change even a thing in the purifier!

It's been already 3 weeks since we are trying to reach someone to fix the issue when the product was under warranty and after renewing the maintenance for one year we have to wait for another 10 days to fix the issue ? What sort of service is this LivPure ? When is the contract effective from after renewing the contact? Why do we need to wait for service we paid for ? Is someone really monitoring these mailboxes and checking what is happening with service personal? Can someone please answer these questions ? No one picks the call in contact center and no one replied over the email.

I am extremely unhappy and pissed with the service being provided by Livpure even under maintenance contract. I renewed the contract for a year and we still need to wait for 10 more days to get the filters replaced ? What is the logic behind waiting for 10 days when you are in contract ? I need the service which I am entitled to and want service person to come and fix the issue tomorrow itself.

I hope SAR group and legal team are going through these emails and understanding how pathetic the service is from LivPure. I am thinking of taking this to social media with all the emails and experience that I have with Livpure.

Shifas.