Livpure — No service provided in ac during covid pandemic and not extending service for the lost period

I have taken acmc in nov 2020 till nov 2022, but due to covid pendamic service was not provided for 1 year from livpure and the same was communicated to livpure customer care and also spoke with rajkamal area sales team hyderabad. But i received a mail saying we are not committed to give service for the lost year. In the name of acmc hard earned money of consumers are collected and they are skipping the promise which they made at the time of taking money, which is pathetic and very unethical way of treating the customer as they know that water is very important and people will not fight in this case and they can do what ever they want. Livpure has not kept there promise of acmc