Livpure — Not assigning service engineer

Address:

Bangalore, Karnataka, 560037

I am using livpure pro ++ model purifier, my purifiers tap is broken and u raised request to rectify the problem on 14th Oct 2016, till date I have called customer care around 15 times and no one turned up to resolve this issue. I have got a message stating the so and so engineer is assigned with phone number of engineer, I called that person and he said he already left the company and he is not from Bangalore. After that again I called customer care, I have asked the executive to connect to their senior but they always says seniors are busy and they will call back within an hour.. and that never happened..no one called me back. And this goes on... My product is under warranty.. and this is not the first time I am facing issues with servicing of livpure, from the day of installation I am facing... Installation has to be done within 48 hours but installation guy has come after 6 days after 10 calls to customer care. For second servicing which is free as product is under warranty... Purifier was working fine the service guy has come checked it... Disturbed the connections of filter and RO purifier started giving direct tap water to drink..again struggled to call that person back for 3 days and the he came, he tried for 3 visits and after that he could fix it.. so in a whole it took 6 days to get it fixed again.
I request you to take some serious action against it.
Thanks