[Resolved] Livpure — not attending livpure service request-js-[protected]

tekulajagan

from Hyderabad, Telangana

Address:

H-No: 6-131/A, Plot No-19, Village :Uddemarry,Mandal :Muduchintalapalli, Rangareddy, Andhra Pradesh, 5000078

I have purchased Livpure LIV-PEP-PRO-PLUS+ 7 L RO + UV + UF Water Purifier (White) in may-2019, after 6 months, it's taking lot of time to fill the tank.
it is under warranty period.i have raised the request(JS-[protected]), they are not attending the complaint, if we call to customer care, simply they escalated, after escalation also no one calling and attending the service request. if again i call to customer care, they are repeating the process but they are not attending the service.they are providing the area in-charge mobile no, i have called no.of time and he is not answering call

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Feb 17, 2020

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

LivPure Customer Care's response Dear Sir, we are sorry for the unpleasant experience you've had. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Regards,
Team Livpure

Verified Support

Jan 08, 2020

LivPure Customer Care's response Dear Sir, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure

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Comments

vipulmittal7989

Jun 2, 2021

I have been waiting for Livpure RO service since long. I have raised several requests and escalated several times but no service engineer visits my location. Really disappointing.