[Resolved]  Livpure — not getting service evern after regsitering a request

Address:

BN 102 purnima elite, kammasandra road, ananth nagar phase 1, electronic city phase 2, 560100

Hi livpure team,

I have livpure rp pep +. I had taken amc for 2 years in may 2019. Now my device needed a filter, after a lot of follow up the technician came and changed the filter, but once he left, water started leaking from the device.

For that i had logged a complain at customer care number, they told the issue will be reslved within 48 hours, it has been more than 4 days, no action has been taken.

When trying to call the customer care number, the call remains on hold as all the agents are busy with other callers and i never received a call back.

When trying to contact the technician, he has been avoiding my calls, and whenever he picks up the phone, commits to a time, but never showed up.

This is how your after sales service, you lure the customer to take amc for several years, then don't bother to service their request.

Very bad/pathetic/worst customer service, i have ever faced.

Mrinmoy