[Resolved] Livpure — not responding to service request

vishnu177

from Mumbai, Maharashtra

Address:

kerala, Kollam, Kerala, 691002

I have been requesting the the livpur team to have a mantance check on my watre purifier i have purchased with them . since the 3 weeks i have been continiously calling the customer care number which is not working in return they have made several call back and i have requested to help me resolve the compalint on my water purifier
When ever they make a call they start expalining about the service charges i have to pay, and i have agreed to pay them they have assuered me a call back from the rtechnical team but that has not happen
Due to the irresponsive team i have lost the preventive maintance during the warranty and now i have to pay excess for the repair

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Jul 11, 2019

Complaint marked as Resolved

LivPure customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2019

LivPure Customer Care's response Dear Vishnu, we are extremely sorry for the inconvenience caused. Please help us with your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure

Verified Support

Jun 10, 2019

LivPure Customer Care's response Dear Vishnu, to assist you further, we would require your registered contact number. Request you to share the same with us.

Regards,
Team Livpure