[Resolved] Livpure — Not solved my problem after so many complaints regarding my filter | |
Hello there, I contacted livpure customer care to registered a complaint on 02.05.2020 that there is no flow of water in my filter for which a complaint ID generated and that is JS-[protected]. But they did not respond. After too many calls and email sent to [protected]@livpure.com, a technician visit my home on 30.05.2020. He started the flow of water in my filter which was stopped from one month. Then he examined the TDS level of the water and told that TDS level is 110 and told me to taste the water. The water taste is quite hard, so I told him about this. In this regard, he assured me that after one time empty the whole water from filter, it taste will be good as the filter was stopped from one month and then he left. Further, it is mentioned that from last three days I empty the whole water from the filter twice a day but still the water taste is hard. I also have a TDS meter. When I examined the TDS level of water, it shows 330 TDS level which is my tap water TDS level. So, I came out to a conclusion that my RO is not working. Because on 30.05.2020, the technician who visit my home also told that my RO is not working properly. He told me that he could change my RO in few days if water is not filtered well. So, when we observed that the water is not filtered well then we don't share the closure code of above complaint but company close the complaint automatically. Later we complaint again regarding my RO on 03.06.2020 for which a complaint ID generated and that is JS-[protected]. From this complaint we contacted customer care over phone but since 11 days my problem is not solved yet. Further, It is mentioned that I purchase the ACMC of my filter of Rupees 10, 500 for three years on 15.07.2017 which will close on 15.07.2020. The copy of the above ACMC invoice cum receipt is enclosed for your kind information. As the ACMC of my filter is closed in upcoming month, so I think company will fraud me in view of changing my RO. Please help me in this regard as soon as possible. Was this information helpful? | |
Jul 28, 2020 Complaint marked as Resolved Company contacted over phone and sent a technician to resolve my problem who changed my RO. LivPure customer support has been notified about the posted complaint. Verified Support Jul 14, 2020 LivPure Customer Care's response Hi Arun, we apologise you had an unhappy experience. We have forwarded your concern to our team and they will get back to you at the earliest.Regards, Team Livpure | |
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On 2nd March 2020, I requested for the warranty extension and to change the filters for my RO and post that technician (Pandu Salivahan) visited my home and changed the filter. After paying the amount in cash when I asked him to provide the bill copy he made an excuse that he forget to bring the bill book and will send the bill over whatsapp once he reached office. Just to be on the safe side I asked him to give me the same in writing with his signature which I have attached for your reference.
Now I am facing the beep sound issue coming continusly from RO so I raised a service request with customer care upon then I came to know that my warrenty was not extended by the technician. And now I will have to pay for the technian visit for this issue. Luckily I have the old technician number and when I confronted him he said he no more works for the Livpure organization and can't do anything about it. I am really disappointed with this kind of services. Even after paying the amount for warranty extension I am not able to use the services.
This is very unprofessional and I am really feeling cheated. Can you please look into this matter at the utmost priority and help me with the same otherwise I will be filing a complaint in consumer court.
Attaching the written assurance from technician with his signature at the time of service for your reference.