Livpure — Pathetic service on RO water purifier rental model

The company is very bad in attending to customer complaint. Company promised to give free replacement of parts as a part of monthly subscription plan along with free service. I have been paying premium charges of INR 729 monthly since I have enrolled for this subscription. the wall mount clamp lock on the unit is broken without even any manhandling. looks like the unit could not bear the the weight along with water over time. luckily it was hanging on one side of the purifier when I noticed else it could have been a disaster snapping all the water hose and power chord. I then removed from the wall and placed on the platform, the surface of the RO purifier is not even and cannot stand on the platform. I am asking the company to give the replacement for which they are not even attending to the complaint. I have raised complaint multiple times and they close it immediately without even problem being addressed, I am not sure if this is the quality of service why are they fooling customer with monthly subscription plan. If this is not addressed I would want them to payback my security deposit so that I can go with the other brand that has better quality products. the Ticket number associated with my last complaint is "[protected]"