[Resolved]  Livpure — pathetic service provided for ro

Address: Kurukshetra, Haryana, 136118

I am using livpure ro and its still under warranty. I started getting beep sound on 23rd march 2019 and ro is not in working condition from that time. I raised a complaint on 24th morning and i was told that it would be resolved before afternoon itself, but here i am sitting on 25th march afternoon, without any resolution. I am frustrated after calling their customer centre. Average waiting period to talk to customer care is 15 min and no one is able to provide resolution. This is not at all expected from a company like livpure, i am really regretting buying the product and will make sure that no one in my family has to go through this frustration.
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May 10, 2019
Complaint marked as Resolved 
LivPure customer support has been notified about the posted complaint.
Verified Support
Mar 26, 2019
LivPure Customer Care's response
Dear Ashutosh, we are sorry about your experience. Please share your registered contact details so that our team can get in touch with you.

Regards,
Team Livpure
Verified Support
Apr 02, 2019
LivPure Customer Care's response
Dear Ashutosh, to assist you further, we would require your registered contact details. Request you to share the same with us.

Regards,
Team Livpure
Verified Support
Apr 09, 2019
LivPure Customer Care's response
Dear Ashutosh, we can only help you if you share your contact details. Request you to kindly do the needful.

Regards,
Team Livpure
 
2 Comments

Comments

Water purifier not working we raise complaint 4 days before but agent and in charge not responding and we taken amc with 10000 rupees
LivPure Customer Care's response, Apr 2, 2019
Verified Support
Dear Charles Aj, sorry for the trouble. Please share your registered contact details so that we can connect with you.

Regards,
Team Livpure
LivPure Customer Care's response, Apr 5, 2019
Verified Support
Dear Charles Aj, we can only help you if you share your registered contact details. Request you to kindly do the needful.

Regards,
Team Livpure
LivPure Customer Care's response, Apr 9, 2019
Verified Support
Dear Charles Aj, to assist you further, we would require your registered contact details. Request you to share the same with us.

Regards,
Team Livpure
Amc service not provided by company .
LivPure Customer Care's response, Apr 5, 2019
Verified Support
Dear Kuldeep, we are sorry for the inconvenience. Please help us with your registered contact details and our team shall get in touch with you.

Regards,
Team Livpure
LivPure Customer Care's response, Apr 9, 2019
Verified Support
Dear Kuldeep, we can only help you if you share your contact details. Request you to kindly do the needful.

Regards,
Team Livpure

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