[Resolved]  Livpure — people who came for service spoil the device

V pathethic and unprofessional behaviour

We had requested for a change in sedimint filters for the ro purifier, when servicing representatives whos mobile no baring [protected] visited & on spection & changing the filters, he had interconnected the wrong water inflow & therby causing the waste water to enter into the machine and causing the water purifier to fail & not function. Also after that it has been a week & no action has been taken & the maching is not working. Also we had taken leave for this sake on a monday noon & your representative has not come yet. I will further take it up in the cunsumer greviance portal & register a compliant. Trusting the quality of livepure we had purchased this equipment, the system is very good but the service is very pathetic.
Two people who came intially to do the service did not know their job. They were cliccking pictures and sending through wats app and some lady was guiding them giving wrong instructions. Later they told us that main pump had to be replaced as it had stopped working after they removed it. (They removed it without even informing us) later we raised a complaint and asked them to replace everything as it was earlier and leave. Post which the pump started working.

And now they were supposed to come again for rectification, but none turned up in spite of follow up