Livpure — Re-installation request not being attended to despite multiple mails

I had requested for a re-installation of RO purifier at my new location. After trying multiple times finally could connect with a customer care representative who said mail has to be dropped to ekyc team. That was done and then no response for 2 days. Then again contacted them who said attachment is not readable. Then again I sent the attachment in the readable format and then again no response. Whenever I had been raising request through their third class app then automatically they would be closed without any resolution. In between I would be getting calls regularly for making payment of my monthly plan. I had informed them that because re-installation is pending recharging doesn't make sense. The person on the other end of the call said that's another issue, now you pay first. Such inhuman statement. Anyway, again I mailed them and asked for response and still no response. Then finally the hell broke today when after I was able to connect with somebody from their customer care who informed that because of address mismatch the issue could not be resolved. This company doesn't even bother to care whether their client has been able to make arrangement for their drinking water and in the absence of re-installation how would they be managing. Such inhuman company. That too in matter of drinking water which is a basic human necessity.