Livpure — Regarding service issue in AMC

Current My RO is not working from last 5 days, I have taken AMC date 20.05.20 // Rs 7980 for my smart touch Iivpure water purifier, While selling AMC of your service, it was not told to me that only one RO will be replaced in year and extra will be chargeable and on my query, it was understood that RO life will be 1 year, but as you mentioned that earlier RO was replaced in Oct month’20 and now again in May’21 so RO life is only 6 month and it again got faulty in now in Sep 21, only sustained for 3 month Since now you are asking money for replaced RO that Rs 2750 means it 2 year AMC I have to paid another 16500 for RO. Which automatically increase the product AMC cost to Rs 24500 which is again too high and not acceptable for a medium class person.

First of all in AMC you have promise to take care of your product by regular maintenance and free of cost facility. May be it was not done properly. The serious issue is quality of your product which is being defective in only 3 month as earlier too Oct’20 RO was replaced in 6 month only. Mean either refurnished RO is being replaced or My Water maintenance is not done properly. These raised serious issue in your reputation of company and some kind of fraud behind it. Also to me that why should I pay additional charge for RO replacement without knowing that whether it is my product defective and your service problem and spare quality problem.