Livpure — Rental Cancellation /Return Refund raised under sro [protected]

I had raised a request for return on 02.11.23 and they said with 72 hrs they will have the disconnection team contacting you but even after 5 days nobody contacted, no call came but they are claiming to have called when countered they are saying that sat and sun are holidays hence not possible but when countered that ur team said 72 hrs there was no reply.I have registered in Mobile also under [protected].I live in a rental place and my contract was suddenly terminated on 01.11.23, now I have to move out and they are not at all comming inspite of several requests to collect the unit.When pressed they are stating that SRO has been raised.I live at Bhowanipore, Kolkata .Kindly help
Thanks and Brgds
Srikanth
[protected]