[Resolved]  Livpure — RO Water purifier issue

I bought my Livpure LIV-PEP-PROPLUS+ 7 L RO + UV + UF Water Purifier with a 1 year manufacturing warranty on[protected]. It was delivered & installed by end of the month.

Since January the machine regularly stopped working. After the 3rd time i was in perpetual panic about when i am going to run out of water. i explained this in a detailed note to LivPure. But they showed no care or regard. Finally in March the float in my RO was removed with a promise that it would be replaced shortly. In the next few days lockdown happened. I received a mail stating my open request was going to be closed due to the lockdown. I understand not getting service due to lockdown but why close my open request? But to no avail. Now its 6 months and i have to spend considerable time everyday standing in front of my RO to ensure it does not overflow and flood the kitchen or cause an electrical short circuit. I wish this was US i would have sued them for mental agony & torture.

Now the worst thing is, my SR is closed & i cannot raise a new SR. The phone request refuses to accept my service request stating that there is already an open request.

Every other consumer company has restarted service except Livpure. I cannot imagine people like Tendulkar endorsing this brand. Its a shame what a customer has to go through after shelling out 8K.

Now the one year period is also coming to an end. I have spent 9 months out of this one year with a defective product. I have bought bottled water multiple times in the past one year due to the malfunctioning of this RO

I have started sharing my experience with all my friends, neighbours & colleagues. It appears a few have also had similar experiences. So we have pledged to spread the message to as many people as possible. The nightmare of paying to buy safe water for your family & ending up with misery.