[Resolved]  Livpure — service of livpure water purifier

It's been over 3 months now since my livpure pep pro + has been due for service. Calling customer care number is of no use as there is no agent available to answer call. Email and raising a complaint online will forward a boilerplate verbiage and that is it. No one calls or no email from a human being.

I paid for the amc for 5 years in advance and i am not getting the service which i am entitled for. I do not want service from livpure now and the trust is lost. I need amc money that i paid for refunded back.
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Jan 18, 2020
Complaint marked as Resolved 
LivPure customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2019
LivPure Customer Care's response
Dear Suraj, we never wanted you to have this experience. Please share your registered contact number and we will reach out to you.

Regards,
Team Livpure
Verified Support
Dec 16, 2019
LivPure Customer Care's response
Dear Suraj, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure
Complaint comments 

Comments

It's not even been an year since I bought the water purifier and it's been repaired more than 20 times. I need an immediate replacement of the product as your service person also said it's a faulty product.
LivPure Customer Care's response, Dec 13, 2019
Verified Support
Dear Sharanya, we apologise for the inconvenience you have experienced. Please share your registered contact number and we will reach out to you.

Regards,
Team Livpure
LivPure Customer Care's response, Dec 16, 2019
Verified Support
Dear Sharanya, to assist you further, we would require your contact number. Request you to share the same with us.

Regards,
Team Livpure

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