Livpure — Smart RO cancellation

I have requested for cancellation of RO smart services on 15th Aug 23, but till now no one has turned up for machine pick up, whenever I'm calling to customer care simply they just use the script with in 24 hours our team will get in touch, but no response at all, such a pathetic service and poor response towards customer, I have paid amount for an year, which stucked into it, process the amount from the day which is opt for cancellation and refund me as soon as possible.