Livpure — Unable to Cancel the RO Subscription

I have raised cancellation request on 7th March 2024 but till now(17th March 2024) nothing has been done. When I raise the request, they said I'll be getting a call from cancellation team in 24hrs but haven't received a single call from that team. I have provided even my alternate number to contact me but still didn't get any calls. I have sent email and called many times regarding this. But couldn't get it resolved. I'm getting calls from email team, sales team but not from cancellation team. They are refusing to connect me with that team directly when I call them. This kind of process is unnecessary difficult for consumers. This issue needs to be escalated.